Cancellations & Refunds | Nationwide Removals

This page applies to services provided by Nationwide Removals, a trading name of Minix Mart Ltd, a company registered in England & Wales (company number 14845184), registered office 47 Charlbury Gardens, Ilford, IG3 9TU ("we", "us", "our").

How to cancel

Tell us by phone (07775 554848) and confirm by email to info@nationwide-removals.uk. The date we receive your notice decides which charge applies.

Cancellation charges

More than 7 days before the move: no charge, full refund of any deposit
3 to 7 days before: 25% of the quoted price
Less than 72 hours before: 50% of the quoted price
On the day of the move: 100% of the quoted price

Postponing

We will always try to move your date instead of cancelling. Postponements more than 7 days ahead are free, subject to availability.

Your statutory cancellation rights

If you booked at a distance (by phone, WhatsApp or online), you normally have 14 days to cancel under the Consumer Contracts Regulations. If you ask us to carry out the move within that period, you may have to pay for the service provided up to cancellation.

Refunds

Refunds are paid to the original payment method within 14 days.

Last updated: 23 September 2026