Complaints Procedure
How to raise a complaint with Nationwide Removals and what happens next.
This page applies to services provided by Nationwide Removals, a trading name of Minix Mart Ltd, a company registered in England & Wales (company number 14845184), registered office 47 Charlbury Gardens, Ilford, IG3 9TU ("we", "us", "our").
Step 1: tell us
Contact us by phone (07775 554848) or email (info@nationwide-removals.uk), explaining what happened and what you would like us to do. Please include your moving date and addresses.
Step 2: acknowledgement
We will acknowledge your complaint within 5 working days.
Step 3: our response
We will investigate and send a full written response within 14 days. If we need longer, we will tell you why and when to expect it.
If you are still unhappy
You can ask for your complaint to be reviewed by a director of Minix Mart Ltd. You may also seek independent advice from Citizens Advice (citizensadvice.org.uk), and you keep your statutory rights.
Last updated: 23 September 2026